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The use of text messaging to collect real-time feedback in a NHS hospital

The use of text messaging to collect real-time feedback from healthcare users about the healthcare environment (in collaboration with a large NHS trust in London)

This study was conducted in partnership with the Royal Free Hospital in 2013. I designed the study, and the study received funding from the Royal Free Charity. I have been meaning to place details of the study on the website since then but never got round to it. I understand that several NHS trusts have adopted text messaging since then, but it was quite a novel idea back in 2012/13.

We proposed the use of text messaging as a real-time technological method to collect feedback from healthcare users about the healthcare environment. Healthcare users (whether that is patients, carers, visitors or staff) were offered the option to use a free text messaging service to give feedback about the cleanliness of the environment and food that is provided within the hospital:

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A conference paper submitted in relation to this study to the IDH Conference 2013 can be found here.

A poster explaining the study can be found below (click on the image below to view it larger):

Poster Text Messaging