I am an independent lead user research consultant and a UX and design lecturer at the Open University. I was until very recently the Head of User Research at Ofsted where I built a brand-new user research function and oversaw multiple research projects and user researchers working in agile teams, built capability, reach and influence of the user research community.
I am a trained service assessor on the Service Standard developed by GDS, and a certified Coach. I am also an expert and academic reviewer for funding bodies and journal papers.
I have over 10 years of experience of developing, leading and championing qualitative, mixed methods and creative research projects in central government, academia, the NHS and local government to address complex problems and research needs. I have also worked as a UX designer.
I completed my PhD from the University of Warwick in the field of digital health, user experience and health improvement.
Please click on the following links for further information about me:
- My profile in detail
- Skills (now password protected)
- Training (now password protected)
- General publications and articles
- Academic Publications, Presentations and Talks
An overview of my CV can be found on LinkedIn.