I am a UX and Design Lecturer at The Open University. I have over 10 years of experience in user research, including developing, leading and championing qualitative, mixed-methods and creative research projects across central government, academia, the NHS and local government.
Throughout my career, I have helped establish successful user research functions by developing and leading inclusive user research teams, projects and operations. I was previously Head of User Research at Department for Health and Social Care and at Ofsted, where I established brand-new user research functions, led multiple research projects and supported user researchers working in agile teams. I also worked to build the capability, reach and influence of the user research community across the organisation. I have also worked as a UX designer, giving me experience across research, design and multidisciplinary ways of working.
Alongside my professional research experience, I have an academic research background and have acted as an expert and academic reviewer for funding bodies and academic journals. I completed my PhD at the University of Warwick, researching digital health, user experience and health improvement.
I am also a trained service assessor for the GDS Service Standard.
Please click on the following links for further information about me:
- My profile in detail
- Skills (now password protected)
- Training (now password protected)
- General publications and articles
- Academic Publications, Presentations and Talks
An overview of my CV can be found on LinkedIn.